Doctors Referral Express
Provider's Training
Guide
Chapter 1. Product Overview
About DRE
Chapter 2. Logging into DRE
Obtaining Access to DRE
Logging In
Changing a Password
Chapter 3. Welcome Provider
Provider Alerts
Static Reports
Other Resources - Tool
Forms
Links
Chapter 4. Navigating DRE
Software Function Buttons
Search Buttons
Informational Buttons
Action Icons
Work Area
Chapter 5. Inbox Functionality
Provider Information
Member Roster
Your Claims
Chapter 6. Processing an Authorization/Referral Request
New Request – screen fields:
New Request – Diagnosis/Procedure screen fields:
New Request - Service Detail screen fields:
Submitting the Request for Approval
New Cases
Notifying the Requestor About the Determination
Searching for Procedure and Diagnosis Codes
Canceling a Case
Chapter 7. Appealing a Review Determination
Receiving New Cases
Submitting an Online Appeal
Appealing a Determination More Than Once
Receiving Appeal Determination Notification
Chapter 8. EDI (Electronic Data Interchange)
Send EDI
View EDI History
Chapter 9. Opening various document types
Opening PDF Files for Acrobat
Opening DOC Files for Word